This privacy policy describes how Pointcare Inc. ("Pointcare," "we," "us") collects, uses, and protects information in connection with our text messaging (SMS) program. Pointcare is a healthcare navigation company that helps patients get and keep health coverage through Medicaid, Medicare, and the ACA Marketplace, working on behalf of partner healthcare clinics.

Information We Collect

When you agree to receive text messages from Pointcare, we collect:

- Your name and mobile phone number
- A record of your consent to receive text messages
- The content of text messages we exchange with you
- Your opt-out status, if you reply STOP

How We Use Your Information

We use your information only to:

- Send you text messages about your health coverage, including callback reminders, follow-ups on enrollment and renewals, and links to start or continue an application
- Respond to your questions and requests for help
- Keep records of your consent and opt-out choices
- Comply with legal and regulatory requirements

No Sharing of Mobile Opt-In Data

Mobile opt-in data and phone numbers collected for this SMS program will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

We may share information only with:

- The partner healthcare clinic on whose behalf we are contacting you
- Service providers that help us deliver text messages (such as our messaging platform and wireless carriers), who are bound by confidentiality obligations and may use the information only to provide their services to us
- Government authorities, when required by law

Any health information we handle is protected as required by HIPAA and by our agreements with our partner clinics.

Data Retention

We keep your consent and contact information for as long as you remain opted in to the program, and for a reasonable period afterward for compliance and record-keeping purposes.

Your Choices

- Opt out: Reply STOP to any message at any time. You will receive one confirmation message and no further messages.
- Get help: Reply HELP to any message, or contact us using the information below.
- Request information: You may ask about the information we hold about you by contacting us.

Security

We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, use, or disclosure.

Changes to This Policy

We may update this policy from time to time. We will post the updated policy on this page with a new "Last updated" date.

Contact Us

Pointcare Inc.
1212 Broadway Plaza, Walnut Creek, CA 94596
Phone: (844) 333-3682
Email: support@pointcare.com

See also: Pointcare SMS Terms and Conditions (https://www.pointcare.com/sms-terms)