CAREERS

Senior Account Manager - apply here!

We're seeking an exceptional account manager to own customer success and retention while establishing the foundation for a scaled account management function. You'll be the senior player on a growing team, working directly with our largest and most strategic FQHC partners to ensure they get maximum value from our services.

This is a player-coach role. You'll carry your own book of business while helping shape how we scale account management as PointCare grows. You'll work closely with our VP of Revenue, sales team, and delivery operations to ensure customers succeed and expand their engagement with us.

Responsibilities:

Own Strategic Accounts

• Manage relationships with our largest FQHC partners, serving as their primary point of contact

• Drive customer satisfaction and demonstrate ongoing value delivery Identify and execute expansion opportunities (additional services, coverage programs, new clinics)

• Proactively address challenges and coordinate internal resources to solve customer problemsDefine roadmap, prioritize features, drive execution

Lead Customer Onboarding

• Own the onboarding process to ensure strong customer starts

• Set clear expectations and establish engagement cadences with new partners

• Coordinate with delivery operations to ensure smooth implementation

• Build early trust and credibility that sets the foundation for long-term partnerships

Drive Retention and Growth

• Own renewal processes and NRR targets for your book of business

• Conduct regular business reviews with customers to demonstrate value and identify opportunities

• Monitor customer health and intervene early when risk signals appear

• Manage pilots for new services or coverage programs that lead to expansion

• Build trusted advisor relationships with clinic leadership and operations teams

Help Build the Function

• Establish best practices for account management as we scale

• Document playbooks, processes, and customer engagement strategies

• Mentor junior account management team members as the team grows

• Partner with Product and Delivery to translate customer feedback into improvements

Prepare for Growth

• Help position customers for our Q1 2026 product and brand launch

• Collaborate with sales and partnerships teams on smooth handoffs and expansion opportunities

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