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Creating a Culture of Coverage

Join the Team!

Customer Success Manager

Employment Type: Full-Time
Location: Remote
Salary Band: $70,000 - $80,000

Reporting to the Head of Customer Engagement, you will play a crucial role in customer journey, retention, and growth. You will own a portion of the portfolio and serve as a liaison between our customer organizations and PointCare. You will be expected to prove value to the customer, specific to their use cases, via strategic interventions throughout the customer journey. In addition, you will help shape the product roadmap through cross-functional collaboration and acting as the voice of the customer internally.