Careers

Current Openings

Employment Type: Full-Time (FTE)

Location: Remote

Compensation: $80,000 - $110,000 OTE based on experience and qualifications

Reporting to the Head of Customer Engagement, you will play a crucial role as the voice of the customer (VOC) growing our business through management of customer relationships, value narratives, and stakeholder collaboration. As a Senior Customer Success Manager, you will ultimately be expected to own and develop your book of business independently, leveraging the resources at your disposal.

Your primary responsibilities will be the following:

Business Acumen: operate in a way that serves both the customer and company
Subject Matter Expertise: become a trusted advisor with a consultant mindset that understands the industry and product at an advanced level
Relationship Management: keep stakeholder sentiment as high as possible, while maintaining internal alignment towards execution
Project Management: manage expectations, timelines, and deliverables in a responsible and timely manner
Operational Excellence: ensure calls, data, and notes are organized in a visible and actionable manner for efficient collaboration and execution

Click here to Learn More or Apply

“More than any company I’ve worked for, PointCare truly believes in promoting from within. The leadership team encourages employees to challenge themselves and grow their skillset, all while rewarding them in the process.”

Meredith MoonHead of Marketing

“It's an exciting time to be a part of PointCare. The mission is impactful, the culture is supportive, and the brand has never been better.”

Jesse BrooksHead of Customer Engagement

“Working at PointCare has been a great experience, allowing me to challenge myself and grow professionally. Awesome colleagues and the company's mission to make healthcare more accessible, are top reasons why I love this company and the technology we are creating.”

Sami TkelExecutive Assistant

CAREERS

Current Openings