NACHC + Pointcare: A Game-Changing Partnership for CHCs Read the Announcement »
New York's Medicaid program covers nearly 7 million expansion enrollees, split across two administering pathways: the NY State of Health Marketplace for most adults, and local Departments of Social Services (LDSS) for seniors and people with disabilities. For health centers, that split means tracking two renewal systems for what is often a single household.
Because eligibility pathways differ by age and disability status in New York, health centers often manage Marketplace-based renewals for younger adults alongside LDSS-based renewals for seniors and people with disabilities — sometimes within the same family. New York's OBBBA work-requirement rollout applies specifically to the Marketplace-eligible expansion population.
With nearly 7 million New Yorkers in the expansion population, even a modest procedural termination rate creates significant uncompensated care exposure for CHCs serving high-Medicaid-density communities statewide — and a two-system renewal process (Marketplace + LDSS) makes population-wide visibility harder to maintain manually, especially as both systems double their redetermination cadence at once.
Pointcare's Coverage Intelligence engine unifies tracking across both New York renewal pathways — Marketplace and LDSS — so a health center sees one accurate coverage status per patient regardless of which system is processing their renewal, with automated lapse alerts and multilingual outreach built in before a gap reaches the front desk.
Providers
Individuals
Frequently asked questions
The process by which New York re-verifies a Medicaid member's eligibility to keep coverage active, historically annual and shifting toward more frequent cycles under H.R.1.
Adults under 65 renew through the NY State of Health Marketplace; seniors and people with disabilities renew through their local Department of Social Services — different populations, different systems.
Proactive monitoring and early outreach — before the renewal deadline, not after a claim is denied — is the most effective lever, which is what Pointcare's Coverage Intelligence engine automates.
Yes — Pointcare ingests and monitors coverage status regardless of which state system processes a given patient's renewal.
Demo
In this demo, you'll see Pointcare in action and learn:
How we support the identification of redetermination dates, find lapses, re-engage patients, and keep coverage on track — automatically.
How to transform your workflow from reactive to proactive.