Published April 25, 2026

Today, Pointcare officially expands to Hawaii, bringing its Medicaid coverage management platform to community health centers across the islands. It’s the state’s first access to a system built specifically to detect coverage lapses before they become barriers to care — and to keep the revenue cycle intact while doing it.

Hawaii’s FQHCs serve some of the most geographically and culturally distinct communities in the country. Many patients are Native Hawaiian or Pacific Islander. Many navigate language barriers, transportation challenges, and systems that weren’t designed with them in mind. When Medicaid coverage lapses — even briefly — the impact on those patients is immediate and real.

Health centers here know this better than anyone. Their teams are already stretched. Financial counselors managing manual outreach. Redetermination deadlines piling up. Uninsured rates that tick upward while Medicaid enrollment slips. The problem isn’t effort. It’s infrastructure.

“Hawaii’s community health centers are doing extraordinary work for communities that depend on them completely. They deserve a coverage management infrastructure that moves as fast as eligibility changes do — one that catches lapses before patients feel them. That’s what we built Pointcare to do.”
EVERETT LEBHERZ
Co-Founder & CEO, Pointcare

Pointcare’s platform gives health centers in Hawaii the tools to get ahead of the problem. Real-time Medicaid redeterminations tracking means no patient falls through the cracks at renewal time. Automated multi-channel outreach — in multiple languages — reaches patients before their coverage lapses, not after. And authorized representative support means health center staff can act on behalf of patients directly, cutting through the administrative friction that delays re-enrollment.

The result is fewer gaps. Less churn. A community health center revenue cycle that works the way it should — because more covered patients means more visits, more continuity, and more sustainable operations for health centers serving communities that can’t afford disruptions.

Coverage churn reduction isn’t just a financial metric. In communities where trust in healthcare systems has been hard-won, an interruption in coverage is an interruption in the relationship. Pointcare helps health centers protect both.

Hawaii is Pointcare’s newest state. The work here is the same work happening in community health centers across the country — keeping patients covered, keeping health centers financially strong, keeping care continuous. We’re glad to be part of it.

More covered patients. More continuity of care. More revenue protected. That’s what Medicaid enrollment automation looks like when it actually works.

Founded in 2012, Pointcare is the leading coverage management platform, managing coverage for over 1.9 million patients across 90+ community health centers. Pointcare is dedicated to ensuring seamless access to healthcare for millions of Medicaid, Medicare, and Marketplace plan members and the health centers that serve them. Founded with a mission to eliminate coverage gaps, Pointcare provides real-time visibility into coverage status, automates renewals, and simplifies the complexities of Medicaid and other healthcare programs.