Transforming Medicaid Enrollment | Jane Pauley Community Health Center

Challenge

Reaching the Unreachable Patient

Jane Pauley Community Health Center (JPCHC) served a rapidly growing population with unpredictable schedules.

Traditional 9-to-5 enrollment support was failing patients who couldn't visit the clinic during business hours, leading to significant coverage continuity gaps.

Core Obstacles

Limited access for working patients during standard hours.

Fragmented patient outreach cadences.

Heavy reliance on manual navigator intervention.

Solution

Omnichannel Patient Empowerment

JPCHC deployed the PointCare patient experience platform, using QR codes and automated digital nudges to provide an "always-on" alternative to in-person navigation.

Strategic Solutions

Instant enrollment access points placed throughout all clinic sites.

Automated recovery of lapsed members with precise attribution tracking.

Native language outreach to ensure equitable access.

Outcome

Closing the Care Gap

Fostering deeper trust within the community by being there when patients needed them most.

Proactive Coverage Management

By offering a 24/7 digital lifeline, Jane Pauley CHC closed the gap for families unable to visit during work hours.

Automated outreach significantly reduced coverage lapses, securing over $729,000 in attributed revenue.

It’s nice to have an alternative to offer patients when a navigator isn’t available. They can scan this QR code, and it will guide them through a virtual enrollment process. It’s the same application our navigators use.

Meet the Moment:

Provide a Lifeline for Coverage 24/7.

$729K

3.65%

29,902

Challenge

Reaching the Unreachable Patient

Solution

Omnichannel Patient Empowerment

Outcome

Closing the Care Gap

— Lindsay Cox

Enabling Services Manager, JPCHC

Track every dollar with strategic ROI reporting.