“We're starting to see progress on our goals in the numbers. We're starting to see that we're screening everyone so we can see what they're eligible for. We're also starting to see what our real volume is. I'm realizing that I need to look at my staffing model, and it leading to some cool and unique questions.”
Gerilynn Sevenikar, VP of Revenue Cycle
"We are off the manual process and found that we were under-reporting assists!"
"Our patients are saying they are able to get referrals to specialists they weren't before because now they have coverage."
"Jenny (customer success advisor) is awesome. Always patient, always there to answer our emails and calls."
COO - Virginia FQHC
“PointCare has helped improve our self-pay patient process and, most importantly, has increased our patient satisfaction levels. Thanks to PointCare, we are able to live out Sharp’s goal to offer quality care and programs that set community standards, exceed patients’ expectations, and are provided in a caring, convenient, cost-effective, and accessible manner.”
Gerilynn Sevenikar, VP of Revenue Cycle
“PointCare has highly impacted our workflow and made our enrollment process much smoother. Being able to screen individuals based on income really helps us direct them to the appropriate application and from there, submit the application and then know the status. I love the idea that not only can we submit the application, but that we have a follow up option as well. PointCare is our go to and everything goes through PointCare.”
Nelson Samayoa, Certified Enrollment Counselor
Eisner Pediatric & Family Medical Center
“With PointCare, I am able to go into my dashboard and have a graph ready on my team’s productivity. I am able to manage my team across 9 location and identify areas of opportunity by looking at the data comparing what they are doing this year to last year. This enhances our operational productivity and gives me better visibility into our processes.”
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Phil Lebherz has been working in the field of health insurance benefits for over 30 years. He founded LISI in 1977 with a staff of five in a small office in San Mateo, California. Today, LISI serves thousands of brokers from six fully-staffed offices statewide. As Chairman, Phil is charged with working on the bigger picture for LISI. His leadership in finance, acquisition and negotiations has developed LISI into one of California’s leading agencies. Phil is known in the industry for being a passionate broker advocate and committed to reframing the issues affecting the brokerage community. In 2004, he founded the Foundation for Health Coverage Education (FHCE), a non-profit organization with the mission to simplify public and private health insurance eligibility information in order to help more people access coverage. Under the former Advisory Board of Leonard Schaeffer, Carly Fiorina, Congressman Tom McClintock, Alain Enthoven, and David Helwig, Phil and the FHCE assisted more than 5 million Americans with navigating the complex United States health coverage system. In 2012, Phil founded PointCare, a patient advocacy company dedicated to helping health systems educate self-pay patients about their eligibility for health coverage at point-of-care. PointCare’s mission is to strengthen the dignity of self-pay patients through the effective, empathetic, and compassionate communication of health coverage options from the hospital, clinic, or doctor’s office to the patient. Known for his expertise and innovative thinking, Phil’s sound advice has helped a great number of consumers, brokers, and companies achieve success and financial security. His input on the health care debate, the uninsured, and group health trends are featured regularly in numerous health care publications and media, including the Wall Street Journal, ABC News, Washington Post, and CNN. Phil and his wife have been married for 35 years and reside in the Bay Area.
Everett's goal is to simplify the communication of complex informati on. Moved to action by the
complexity of health coverage eligibility, Everett founded PointCare wit h his father, Phil Lebherz
with the goal to simplify this for patients and health systems alike. Everett believes that business
process isn't perfect until it's consistent, transparent, and transferable. With these founding
principles in mind, his companies are driven to deliver solutions that fulfill this belief to h ealth
systems and small businesses nationally. He started EVCO Insurance, an employee benefits
and HR technology brokerage, immediately after graduating from Saint Mary's College of
California in 2005. Everett lives with his wife and 3 children in the Bay Area and wakes up every
morning knowing millions of people nationally are benefitting from the efforts his team is making
on a daily basis. When asked more about this, he'll say "End-to-end eligibility is a process.
When it's not a process, it's a problem."