Product Updates 9.5.17

Updates to User Authentication

We’ve been busy making a few changes to PointCare’s User Authentication. These subtle changes make it easier for users to gain access to PointCare. A few of the enhancements include:

  • Domain name is automatically entered from your last login
  • You no longer need to remember security questions to reset your password
  • Password reset tokens will now expire immediately after your password is successfully reset

PointCare Product Grid 05.30.2017

PointCare Qualify Enrollment Management Total Enrollment Management Total Coverage Management
Web-Based Qualification Tool with Sharable Results to Patients
Customizable Programs with Screening Criteria
Fully Managed Database of County, State, and Federal Public and Private Coverage Programs
Fully Managed of Program Applications, Contact Information and Sign-Up Checklists

PointCare Enroll

 

PointCare Qualify Enrollment Management Total Enrollment Management Total Coverage Management
Work Queue Case Management
Member Search Tool
Manage Duplicates Tool
Member and Family Profiles
Notes and Attachments Storage
Screening History
Custom Intake Questions
Secure Files Access

PointCare Verify

 

PointCare Qualify Enrollment Management Total Enrollment Management Total Coverage Management
Data Quality Report
Bi-Weekly Enrollment Validation Report
Monthly Coverage Retention Report
As Needed Coverage Discovery Report (Optional)

Reports

 

PointCare Qualify Enrollment Management Total Enrollment Management Total Coverage Management
Executive Dashboard  
Download All Dashboard
Productivity Dashboard
Verify Dashboard
Custom Dashboard (optional)

Customer Success Team

 

PointCare Qualify Enrollment Management Total Enrollment Management Total Coverage Management
Dedicated Customer Success Advisor  
Onsite Onboarding
Ongoing Customer Development
24-Hour Support Response Time

Secure Data Transfer

 

PointCare Qualify Enrollment Management Total Enrollment Management Total Coverage Management
HL7 Single/Bi-Directional
Scheduled Batch

Technology

 

PointCare Qualify Enrollment Management Total Enrollment Management Total Coverage Management
Fully Responsive User Interface
Instantly Scaleable PaaS Platform
HIPAA Compliant

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Product Updates 4.18.17

Total Coverage Management made faster.

We’ve improved our systems in the backend for faster database performance and better user experience. The updates include faster database read/writes and added automation for quicker data transfers.

Empty notes, no more.

When working a member profile, only notes with text will be saved – reducing the number of empty notes in your work queue.

Product Updates 3.31.17

Notes, assigned.

When creating a note on a member profile in PointCare, it will now be automatically assigned to the person creating the note. This reduces the chance for a follow-up not to go unnoticed.

Better Duplicate Detection

We’ve enhanced our merge duplicates feature to better detect duplicates and learn from the resolutions you provide. The more you use it, the smarter the system gets to help manage your duplicate records better.

Product Updates 2.7.17

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Duplicates, managed.  

At PointCare, we are dedicated to ensuring your data is safe, secure, and accurate. We developed the manage duplicates feature to further deliver on our promise to our clients.

This feature will allow clients to find duplicate accounts in PointCare and merge them into a single account to create an even more accurate database.

To manage your duplicates:

  • Navigate to the Actions Tab, Select Manage Duplicates
  • Review the list of potential duplicates
  • To Merge a pair of profiles, select Start Merge
  • Select parts of the profile you would like to keep, then click Submit Merge
  • If the pair of profiles are Not Duplicates, simply select Not Duplicates and they will be removed from the list

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Download all, anytime.  

For customers with access to secure files, you now have the ability to pull your Download All (Enrollment Activity) Report on your schedule. To access your report, watch the training video, and follow the steps below:

  • Login into your PointCare Dashboard
  • In the top navigation bar, click Dashboards
  • In the list of Dashboards under the search bar, select the report name Your Organization Name – Download All
  • Here you will see your Download All report.
  • To Export the Data as an Excel File:Navigate the menu icon on the top right corner of the table Select Download CSV
  • This will start an automatic download of the file

Pro Tip: You can change the report range by adjusting the “Filters” located below the report title.[/fusion_text][/one_half][one_half last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=””][vimeo id=”202826424″ width=”600″ height=”350″ autoplay=”no” api_params=”” class=””][/vimeo][/one_half][/fullwidth]

Product Updates 1.24.17

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Enrollment Status, automated.  

For customers with PointCare Verify, you will now be notified via your work queue when a patient’s enrollment status has changed.

When an enrollment status has changed to approved or lapsed, you will see a new update in your work queue for that specific patient. This ensures better coverage management through enhanced coverage retention and enrollment verification!

Automated enrollment statuses included:

  • Submitted to approved
  • Pending to approved
  • Approved to lapsed

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REFRESHER: Selecting your location.

For clients with offices in multiple locations, we have now added the feature to select your office location. You will be able to select your location at login.

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Product Updates 12.29.16

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Work queue user filter. 

With this update, you will be able to filter your work queue by tasks assigned to you, your colleagues or unassigned tasks. Note: This feature only allows you filter by PointCare user and not by member profile.

  • Mine: tasks assigned to you
  • Unassigned: tasks that have not yet been assigned to anyone
  • Tasks assigned to a specified PointCare user

Click on the video to the right learn more![/fusion_text][/one_half][one_half last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=””][vimeo id=”197334956″ width=”600″ height=”350″ autoplay=”no” api_params=”” class=””][/vimeo][/one_half][/fullwidth]

Product Updates 12.14.16

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Medi-Cal SB75 Update (for users in California)

We’ve made it even easier for you to track enrollment activity for Medi-Cal children who qualify under SB-75. With this latest update, we broke down Medi-Cal into two programs: Medi-Cal and Medi-Cal (SB-75). Now, when you screen a child in California, if they meet the requirements for SB-75, you will be presented with the Medi-Cal (SB-75) program. You’ll then be able to “select the program” for enrollment and track the activity, just as you would any other program in PointCare.[/fusion_text][/one_full][/fullwidth]

Product Updates 10.25.16

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Make way for MRNs.  

In an effort to achieve interoperability, we have launched the ability to enter Medical Record Numbers (MRNs) into the system. This field will make it possible to match records from an EHR.  In addition to adding MRNs, you can search by MRNs too!

Two ways to add an MRN:

  • Enter the MRN when entering their contact information after an initial screen
    or
  • Navigate to an existing member profile
  • Click the edit icon next to the “Personal” section
  • Enter the MRN
  • Click Save

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Selecting your location.

For clients with offices in multiple locations, we have now added the feature to select your office location. You will be able to select your location at login.[/fusion_text][/one_full][/fullwidth]

Product Updates 10.11.16

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Tracking Assists

 

PointCare has the ability to track the number of assists made by user. PointCare tracks assists using automatic tracking and manually inputted assists.

Automatically tracked assists include:  screening a member, selecting a program or changing an enrollment status.

To manually add an assist:

  • Go to the profile of the member you are assisting
  • In the notes section of the profile, make a note of the assist encounter
  • Use format #assist-[number of counted assists] to indicate number of assists generated*
  • Click Save
  • You’ll notice the hashtag will turn blue indicating it was entered correctly

For example: The patient comes into the clinic to drop off a form for income verification. The CEC will make a note in the member’s profile to track the patient encounter as one assist.

Jane head of household dropped off income verification #assist-1

* The assist hashtag must follow the format “#assist-[number of counted assists]”, no other hashtags will be tabulated or counted.[/fusion_text][imageframe lightbox=”no” gallery_id=”” lightbox_image=”” style_type=”none” hover_type=”none” bordercolor=”” bordersize=”0px” borderradius=”0″ stylecolor=”” align=”none” link=”” linktarget=”_self” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ animation_offset=”” hide_on_mobile=”no” class=”” id=””] [/imageframe][/one_full][/fullwidth]