The Secret to Addressing Social Determinants of Health

After this year’s JP Morgan Healthcare Conference, even with investments in healthcare IT trending down, I feel the industry is finally moving forward. I say this because social determinants of health are finally gaining the recognition it deserves in the industry.

Addressing social determinants of health is not a new concept in healthcare. Community Health Centers (CHCs) and Federally Qualified Health Centers (FQHCs) have been spearheading this effort for years. Having worked closely with these organizations, we have found that better health is enabled when people are informed and have means to access helpful programs that go beyond healthcare.

According to a 2015 study, “Poverty affects health by limiting access to proper nutrition; shelter; safe neighborhoods in which to learn, live, and work; clean air and water; utilities; and other elements that define an individual’s standard of living.” “Poverty and Health – The Family Medicine Perspective (Position Paper)”, Czapp, MD, Kovach, MSc, CHES, et al., American Academy of Family Physicians (aafp.org), 2015

Plain and simple: a person’s standard of living affects their health. But how do you reach this underserved population effectively?

The secret: A well-built patient relationship.

Healthcare is hyper-localized. For the patients to effectively communicate a need for additional assistance, they need to have a relationship with a provider that lasts.These meaningful relationships are built when the provider and patient are from the same community. This localization creates a better understanding for the environmental stressors the patient may be facing.This is what makes FQHCS and CHCs successful when it comes to providing this type holistic care to their communities.

Collecting information to address social determinants of health is not as simple as a quick name or date of birth. It requires a high level of engagement and empathy from enrollment counselors for the patient to open up about their very personal situation outside of the basic demographics.

For health centers, this starts at enrollment. More often than not, it is easier to collect this personal information during the enrollment process. Patients are more vulnerable and prepared to provide the necessary information given their urgency to see a provider.

PointCare is helping health centers provide reportable data on social determinants of health through the industry’s first Total Coverage Management platform. The data shows that in addition to qualifying patients for healthcare coverage, 86% of the patients screened by PointCare also qualify for additional assistance, such as food, cash, or premium support. 53% of the patients qualify for programs with food or cash assistance, helping support the basic elements patients need to live a healthier lifestyle. This data allow communities to proactively better address the needs of their population.

As the industry begins to scratch the surface on social determinants of health, I recommend they look to FQHCs and CHCs as a model to provide the care patients need to truly transform population health. Forging these long-lasting relationships and providing additional assistance programs that directly affect a patient’s well-being is taking a much needed systematic approach to managing coverage. This brings a true holistic healthcare into reality, going beyond the clinic walls by impacting the patient’s physical and financial health through proper coverage management. This not only creates a valuable relationship and insight to our population’s health, but also builds trust in the provider (and in the healthcare industry).

 

Everett Lebherz
CEO and Co-founder, PointCare

Product Updates 1.24.17

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Enrollment Status, automated.  

For customers with PointCare Verify, you will now be notified via your work queue when a patient’s enrollment status has changed.

When an enrollment status has changed to approved or lapsed, you will see a new update in your work queue for that specific patient. This ensures better coverage management through enhanced coverage retention and enrollment verification!

Automated enrollment statuses included:

  • Submitted to approved
  • Pending to approved
  • Approved to lapsed

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REFRESHER: Selecting your location.

For clients with offices in multiple locations, we have now added the feature to select your office location. You will be able to select your location at login.

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Product Updates 12.29.16

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Work queue user filter. 

With this update, you will be able to filter your work queue by tasks assigned to you, your colleagues or unassigned tasks. Note: This feature only allows you filter by PointCare user and not by member profile.

  • Mine: tasks assigned to you
  • Unassigned: tasks that have not yet been assigned to anyone
  • Tasks assigned to a specified PointCare user

Click on the video to the right learn more![/fusion_text][/one_half][one_half last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=””][vimeo id=”197334956″ width=”600″ height=”350″ autoplay=”no” api_params=”” class=””][/vimeo][/one_half][/fullwidth]

Product Updates 12.14.16

[fullwidth background_color=”” background_image=”” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”left top” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” overlay_opacity=”0.5″ video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”” padding_top=”20″ padding_bottom=”20″ padding_left=”” padding_right=”” hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][one_full last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=””][fusion_text]

Medi-Cal SB75 Update (for users in California)

We’ve made it even easier for you to track enrollment activity for Medi-Cal children who qualify under SB-75. With this latest update, we broke down Medi-Cal into two programs: Medi-Cal and Medi-Cal (SB-75). Now, when you screen a child in California, if they meet the requirements for SB-75, you will be presented with the Medi-Cal (SB-75) program. You’ll then be able to “select the program” for enrollment and track the activity, just as you would any other program in PointCare.[/fusion_text][/one_full][/fullwidth]

Grant Drought & Other 2017 Healthcare Predictions

[fullwidth background_color=”” background_image=”” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”left top” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” overlay_opacity=”0.5″ video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”” padding_top=”20″ padding_bottom=”20″ padding_left=”” padding_right=”” hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][fusion_text]With the new federal administration in place, changes in the healthcare industry are coming and impacting every aspect of the spectrum. Community Health Centers in particular will face new challenges in 2017. Below are few of the changes we are predicting to take place in the market affecting our FQHC partners in the coming months:

Is grant drought on the horizon?

There is always the risk of grant drought, perhaps now more than ever with ACA marketplaces and exchanges feeling the increasing pressure. Federal healthcare dollars are in limbo with only temporary resolutions in place for the 2017 fiscal year and still up for debate in congress. With the changing political landscape, the allocation of healthcare dollars is amplified with uncertainty. Now is the time to secure revenues with covered visits to ensure long-term sustainability should grant drought become a reality.

Who will manage member Medicaid/Subsidized coverage?

The state? Nope. The member? To a degree. The provider? Definitely. The industry is evolving to Provider Driven Coverage Management. Patients are looking to healthcare providers as their go-to coverage experts when it comes to health. Patients are yearning for providers to manage their coverage proactively, providing patients a one-stop shop for healthcare.

Holistic healthcare, a reality.

FQHCs are well-positioned to foster dynamic patient relationships by going beyond healthcare. In 2017, health centers will become the center for all coverage management including social determinants of health (food and housing assistance, etc.). Providing access to these services,  not only creates a better patient experience but also provides a holistic approach to healthcare that is currently lacking.

Regardless of what 2017 brings, one thing is for sure – patients need help getting access to healthcare coverage and managing it. I truly believe the holistic provider-patient relationship is the answer and look forward to seeing how it all unfolds in the New Year.

[/fusion_text][person name=”Everett Lebherz” title=”CEO and Co-founder, PointCare ” picture=”” pic_link=”” linktarget=”_self” pic_style=”none” hover_type=”none” background_color=”” content_alignment=”” pic_style_color=”” pic_bordersize=”” pic_bordercolor=”” pic_borderradius=”” icon_position=”” social_icon_boxed=”” social_icon_boxed_radius=”” social_icon_color_type=”” social_icon_colors=”” social_icon_boxed_colors=”” social_icon_tooltip=”” email=”” facebook=”” twitter=”” instagram=”” dribbble=”” google=”” linkedin=”” blogger=”” tumblr=”” reddit=”” yahoo=”” deviantart=”” vimeo=”” youtube=”” pinterest=”” rss=”” digg=”” flickr=”” forrst=”” myspace=”” skype=”” paypal=”” dropbox=”” soundcloud=”” vk=”” xing=”” show_custom=”no” class=”” id=””][/person][/fullwidth]

Product Updates 10.25.16

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Make way for MRNs.  

In an effort to achieve interoperability, we have launched the ability to enter Medical Record Numbers (MRNs) into the system. This field will make it possible to match records from an EHR.  In addition to adding MRNs, you can search by MRNs too!

Two ways to add an MRN:

  • Enter the MRN when entering their contact information after an initial screen
    or
  • Navigate to an existing member profile
  • Click the edit icon next to the “Personal” section
  • Enter the MRN
  • Click Save

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Selecting your location.

For clients with offices in multiple locations, we have now added the feature to select your office location. You will be able to select your location at login.[/fusion_text][/one_full][/fullwidth]

Product Updates 10.11.16

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Tracking Assists

 

PointCare has the ability to track the number of assists made by user. PointCare tracks assists using automatic tracking and manually inputted assists.

Automatically tracked assists include:  screening a member, selecting a program or changing an enrollment status.

To manually add an assist:

  • Go to the profile of the member you are assisting
  • In the notes section of the profile, make a note of the assist encounter
  • Use format #assist-[number of counted assists] to indicate number of assists generated*
  • Click Save
  • You’ll notice the hashtag will turn blue indicating it was entered correctly

For example: The patient comes into the clinic to drop off a form for income verification. The CEC will make a note in the member’s profile to track the patient encounter as one assist.

Jane head of household dropped off income verification #assist-1

* The assist hashtag must follow the format “#assist-[number of counted assists]”, no other hashtags will be tabulated or counted.[/fusion_text][imageframe lightbox=”no” gallery_id=”” lightbox_image=”” style_type=”none” hover_type=”none” bordercolor=”” bordersize=”0px” borderradius=”0″ stylecolor=”” align=”none” link=”” linktarget=”_self” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ animation_offset=”” hide_on_mobile=”no” class=”” id=””] [/imageframe][/one_full][/fullwidth]

Product Updates 9.27.16

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Enrollments, organized.  

Filter enrollment cards by active and inactive status on the member’s profile page.

  • Active – started, submitted, and approved status
  • Inactive – denied and cancelled status
  • All – All enrollments for the member

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Hunt for duplicate records.

When entering new member information you will now be alerted for any possible duplicate records based on close matches in the information you’ve entered.[/fusion_text][/one_half][one_half last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=””][imageframe lightbox=”no” gallery_id=”” lightbox_image=”” style_type=”none” hover_type=”none” bordercolor=”” bordersize=”0px” borderradius=”0″ stylecolor=”” align=”none” link=”” linktarget=”_self” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ animation_offset=”” hide_on_mobile=”no” class=”” id=””] [/imageframe][fusion_text]Click image to enlarge[/fusion_text][/one_half][/fullwidth]

Request a Demo

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Implement a coverage management platform that allows you to adapt to the ever-changing coverage landscape. Fill out the form below to connect with one of our expert Solutions Advisors today!

[/fusion_text][/fullwidth][fullwidth background_color=”” background_image=”” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”left top” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” overlay_opacity=”0.5″ video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”” padding_top=”20″ padding_bottom=”20″ padding_left=”” padding_right=”” hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][one_half last=”no” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=””][fusion_text]

[/fusion_text][/one_half][one_half last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=””][fusion_text]Despite the expansion of the Affordable Care Act, 1.5 million people in Los Angeles county still remain uninsured. See how organizations are using PointCare to address this issue in the full case study below:[/fusion_text][vimeo id=”172442899″ width=”600″ height=”350″ autoplay=”no” api_params=”” class=””][/vimeo][/one_half][/fullwidth]

Product Updates 9.13.16

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Add a program without screening.

Already know your patient is eligible or enrolled in specific programs? You now have the ability to add members to a specific program without screening.

To access this feature:  

  • Navigate to a patient’s profile page 
  • Click add programs
  • Search for the program you would like to add by entering your patient’s zip code and name of the program 
  • Click select next to the program of choice
  • Click confirm
  • The enrollment card will automatically be added to your patient’s profile

[/fusion_text][/one_full][one_sixth last=”no” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=””][/one_sixth][two_third last=”no” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=””][vimeo id=”183863179″ width=”600″ height=”350″ autoplay=”no” api_params=”” class=””][/vimeo][/two_third][one_sixth last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=””][/one_sixth][/fullwidth][fullwidth background_color=”” background_image=”” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”left top” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” overlay_opacity=”0.5″ video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”” padding_top=”20″ padding_bottom=”20″ padding_left=”” padding_right=”” hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][one_full last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=””][fusion_text]

Translate results. 

Share results in your patient’s primary language. You can now text, email or share a translated link of your patient’s screening results.

To enable this feature:

  • Navigate to your PointCare user profile in upper right-hand corner of the navigation bar
  • In the translate language bar section, set the selection to visible
  • Click save
  • Go to your homepage and select the language of choice
  • Screen the patient, get results and share!

[/fusion_text][/one_full][one_fourth last=”no” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=””][/one_fourth][one_half last=”no” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=””][imageframe lightbox=”no” gallery_id=”” lightbox_image=”” style_type=”none” hover_type=”none” bordercolor=”” bordersize=”0px” borderradius=”0″ stylecolor=”” align=”none” link=”” linktarget=”_self” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ animation_offset=”” hide_on_mobile=”no” class=”” id=””] [/imageframe][fusion_text]Click image to enlarge[/fusion_text][/one_half][one_fourth last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=””][/one_fourth][/fullwidth][fullwidth background_color=”” background_image=”” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”left top” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” overlay_opacity=”0.5″ video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”” padding_top=”20″ padding_bottom=”20″ padding_left=”” padding_right=”” hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][one_full last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=””][fusion_text]

Better search. 

Do advanced searches for patients within PointCare with more filters including date of birth and Social Security Numbers.[/fusion_text][/one_full][one_fourth last=”no” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=””][/one_fourth][one_half last=”no” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=””][imageframe lightbox=”no” gallery_id=”” lightbox_image=”” style_type=”none” hover_type=”none” bordercolor=”” bordersize=”0px” borderradius=”0″ stylecolor=”” align=”none” link=”” linktarget=”_self” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ animation_offset=”” hide_on_mobile=”no” class=”” id=””] [/imageframe][fusion_text]Click image to enlarge[/fusion_text][/one_half][one_fourth last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=””][/one_fourth][/fullwidth]